Yes, you can get everyone skating in the same direction and using CRM! Image by Shatterbug11 via Flickr
Over the next several weeks we’re going to post a number of articles on how to increase users’ adoption of CRM. The topic seems to come up quite a bit, and we continually see people asking the question on Twitter and the other social networks. Yes, you can really drive usage of a CRM, but like anything it takes some drive, focus, and determination!
We’ll link the tips below to the supporting blog entry that provides the details, as the blog entries are released.
So here they are! After thousands of hours and years of helping companies implement CRM, we bring you the top 8 ways that you can help increase CRM usage!
- Management MUST monitor and enforce usage
- Integrate the use of CRM into work processes
- Build a network of helpful teammates
- Supplement your data with “insider” information
- Make your system a destination for your employees
- Reward usage of the system
- Train, train, and then train some more!
- Integrate your CRM with other technologies
BONUS Tip! Become a knowledgeable user
